Order Changes

2012-12-18
Starting 14th November 2012, Delivery Center Sweden and Delivery Center Singapore will harmonize our approach in managing order changes and orders change fees.

Allowed order changes with order change fee (minimum 150 USD)
a) Changes in qty on hardware (Can be done until shipping is done)
b) Remove items with hardware products (Can be done until shipment has been created)
c) Change goods receiver (Can be done until shipment has been created)
d) Changes in goods receiver (address etc) (Can be done until shipment has been created)
e) Changes in order data (Address data, goods marking, etc) (Can be done until shipment has been created)
f) Cancellation of complete order (Can be done until shipment has been created)

Not allowed order changes
a) Price changes (e.g. missed quotation)
b) Add new items with hardware products (not already existing in order)
c) Changes in Software license orders (possible in some cases, require License Change form)
d) If the license key has not been activated in SoFa the order needs to be rejected and re-ordered
e) Orders with status - Completed/Delivered
f) Extended warranty (not possible to add on a confirmed order)

Below table shows which kind of order changes that we can manage and related order change fee.
The last four part numbers at the bottom of the below list, are also available to order via these four price books:
- Price Book (3BSE041219) 800xA - Certificates and Delivery Services - Sweden
- Price Book (3BSE061441), Advant OCS - Certificates and Delivery Services - Sweden
- Price Book (3BSE069035), Freelance Certificates and Delivery Services - Singapore
- Price Book (3BSE068164), System 800xA - Certificates and Delivery Services - Singapore


* Order change fee is always converted to local currency
Part number
Description

Price

Currency*

3BSE009801R2

Order Alteration

Minimum 150

USD

3BSE009804R2

Cancellation fee

Minimum 150

USD

3BSE012854R2

Miscellaneous services

Minimum 150

USD

3BSE030431R1

Order on hold

Minimum 150

USD

3BSE049307R2

Forcing cost

Minimum 150

USD

3BSE067095R1

Administration fee

Only for Non-BOL Orders - 2% surcharge due to manual order


2% surcharge

Local currency

3BSE067208R1

Project Cost

*Pre-installed service


Minimum 150

USD

3BSE071799R1

Extra Installation

*Pre-installed service


75 per item

USD

3BSE071800R1

Server Cabinet assembly

*Pre-installed service


Minimum 1500 per cabinet

USD

3BSE026948R1

Non standard Packing 800xA

Price on request

USD

3BSE026942R1

Non standard Goods Marking 800xA

Price on request

USD

3BSE061518R1

Non standard Packing Advant

Price on request

USD

3BSE061519R1

Non standard Goods Marking Advant

Price on request

USD



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