Beating off stiff competition from more than 200 entries across the medical, aviation, financial services and other professional services, ABB took first prize with its medium-voltage MyRemoteCare platform, while the medium-voltage 4S Service Center was awarded second prize.
With the theme of “Improve service quality, build service brand”, the first National Quality Service Competition was evaluated according to five criteria: range of services, activation of services, effectiveness of services, validation of service and results generated.
The ABB medium-voltage service team provides services such as real-time monitoring, data diagnosis, on-line and off-line evaluation for customers in the power, industry, transport and infrastructure sectors with advanced data analysis algorithms, device mechanism algorithms, and ABB's industry expertise. Pre-alarm and in-advance maintenance can achieve a reduction in equipment failure by up to 50%.
At present, more than 1,000 MV switchgears in the country are connected to the ABB MyRemoteCare smart assets management platform for real-time monitoring.
After nearly 10 years of development, the ABB MV service team has established 21 professional service centers across China, with over 200 field service engineers, receiving more than 100 service requests per day. The team can provide rapid response within four hours for 50% customers in the country and 80% customers in the first-tier cities. In the provinces/cities where the centers are located, a response time of only two hours can be achieved.