Finland is celebrating the 100th Independence Day on Wed 06.12.2017 which means that no orders will be handled or shipped out this week's Wednesday. The warranty team in Jüri is working normally but no orders are shipped out. In case of an emergency, you can contact our 24/7 spare part emergency service by calling our call center +358 10 22 27100. You can refer to "FIDSE" which is a unique key word to emergency service's contact card. The emergency service fee is 600€ per case (incl. four hours of work)
Relocation update: as previously communicated, our workshop relocated from the old warehouse to Drives factory here in Helsinki next to our office this weekend. That relocation went well and you should not notice any change in the service level.
Regarding the warehouse relocation we want to be honest and transparent and therefore have to state that although some improvement is happening all the time, we still have a long way to go before we reach our normal service level. Consider this as a half marathon instead of a sprint. We have mapped the bottlenecks and will work vigarously towards solving them and the backlog is relatively small now.
Thank you for being as understanding as you have been and if your end customer has faced problems and complained, please do not hesitate to open a CCRP about it.
Please ditribute this message in your organization to people who do not use BOL.
If you have some specific questions regarding the relocatin, you are welcome to contact me.