The ABB lifecycle management concept is a business approach that goes beyond short-term success and aims at long-term value creation for the customer. It will help Boliden to identify risks, make qualified decisions and manage available data with the aim to increase availability of ABB equipment.
The agreement covers lifecycle management services, remote diagnostic services and scheduled maintenance for two gearless mill drives (GMD). In addition to this service scope, ABB will support Boliden by consulting on ongoing technology upgrades to the installed GMD and ring-geared mill drive (RMD) systems. With this advanced long-term service approach, ABB will help Boliden to extend equipment lifetime, minimize unexpected shutdowns and increase availability of the grinding systems.
Boliden Aitik and ABB have a long-standing business relationship: ABB delivered not only the GMD and RMD systems, but also several drive systems, motors, transformers and the extended process control System 800xA in 2006.
“Considered one of our preferred suppliers, ABB is now a long-term strategic service partner. The ABB team are reliable and highly proactive and we trust the service team to support us to increase system availability in the grinding process. The concept of one dedicated lifecycle manager facilitates our maintenance and service operations”, said Mats Nordmark, Boliden.
The lifecycle management services include a single contact person responsible for all LTSA inquiries, a communication and escalation plan and progress meetings to track open LTSA issues. The agreement also covers ABB’s remote diagnostic services including Support Line (telephone 24/7 and e-mail), troubleshooting (remote emergency support), periodic maintenance reports and condition monitoring of the GMDs.
Designed to support critical complex systems, the remote diagnostic services allow ABB engineers to access and troubleshoot GMD systems from anywhere in the world. They can log on to the system remotely, investigate the problems and deliver recommendations for the next step or resolve problems immediately.
“Our LTSA with Boliden will enhance the overall system performance and achieve maintenance excellence, while securing predictability in maintenance costs. Our service team in Sweden and Switzerland will stay focused for the entire three years to provide Boliden with the support they need – anytime,” said Remy Lanoue, ABB Global Service Manager for Mining.
ABB (www.abb.com) is a leader in power and automation technologies that enable utility and industry customers to improve their performance while lowering environmental impact. The ABB group of companies operates in around 100 countries and employs about 150,000 people.
For help with any technical terms in this release, please go to: www.abb.com/glossary