Connected Services is part of an interconnected ecosystem, which ABB bundles with ABB Ability, and is available via ABB’s Robot Care Service Agreements. These services use actionable data from a customer’s entire installed base of connected ABB robots to improve reliability and speed response time and recovery, should issues arise.
“Thanks to these diagnostic technologies, a once reactive approach to fleet management is replaced by a predictive, proactive, and immediate one”, says Zhang. “Prior to the advent of the interconnected ecosystem, robots were often serviced only when in need of repair, or were maintained according to the calendar, or operating hours. Now we can base maintenance on a robot’s actual condition and prioritize activities that will keep customers’ most critical processes efficient and available.”
Connected Services is an evolution of the Remote Services for robots which ABB introduced in 2007. The performance and reliability gains from the digitalization of robotic factory automation are hallmarks of the fourth industrial revolution. ABB continues to reshape the way the world looks at manufacturing automation with a number of innovative solutions and services that are helping its customers realize the benefits of the factory of the future, today.
In 2016, ABB Germany generated sales of EUR 3.28 billion with 10,540 employees. ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing more than a 125-year history of innovation, ABB today is writing the future of industrial digitalization and driving the Energy and Fourth Industrial Revolutions. ABB operates in more than 100 countries with about 132,000 employees. www.abb.de