FTIR Service Training for Channel Partners

2014-08-22 - BU Measurement Products organised a three-day in-house FTIR Spectroscopy Model MB3000 Series and Talys Analyzer training for the first batch of its channel partners in August at ABB Ayer Rajah Office.

The training program was inaugurated by Yeoh Soon Teong, LBU Manager of Measurement Products, Singapore. Edward Orr, FT-IR/FT-NIR Sales Manager for PMU Quebec was present as Lead trainer.

This training program was designed to develop our Channel Partner TechComp’s service and sales team to promote ABB FTIR analysers in the laboratory industry.

Combining both theory and hands-on trouble-shooting techniques, the training was designed to expand the participants’ competency skills in sales and service.

“We equip our partners with the necessary skills and knowledge to deliver exceptional service to customers that contribute to plant productivity. This increases customers’ satisfaction and confidence in using our products.” said Yeoh Soon Teong.

Group photo of MP team and participants

The training program covered all aspects of the MB3000 and Talys System which included aspects of application, configuration, maintenance, hands-on training and troubleshooting. It focused mainly on applications and fault finding. With this new knowledge, participants had the opportunity to gain insights with respect to service sales approach into the products and the system processes.

ABB SG LBU service team members Lim Wee Keong and Ramon Suazo Conte contributed to the training by leading the service and practical sessions of the program.

13 service experts from ABB and Channel Partner Techcomp participated in this three-day event and have successfully completed the training with positive feedback. “The trainers were interactive and I particularly like the technical and hands-on sessions which allowed me to practise some of the techniques which will be very useful at sites,” said Kevin Lai, channel partner from Techcomp Singapore.

MP team, trainers and channel partner (From left: Low KokMing, Edward Orr, Ramon Suazo Conte, Lim WeeKeong, Yeoh SoonTeong and Kevin Lai (Techcomp)).