ABB selects Krakow for its largest global business services center


ABB has selected Krakow as the location for the largest center of its newly established global service network, demonstrating the company’s confidence in local skills, infrastructure and business conditions. The Global Business Services center in the city will employ approximately 2,000 people when fully operational, providing professional support for ABB’s finance, human resources, information systems and supply chain management operations worldwide.

ABB is creating six GBS centers around the world as part of its transformation into a lean, agile and customer-focused company. In addition to being ABB’s biggest, the GBS center in Krakow will be one of the largest shared service environments in the city and will integrate ABB’s former Information Systems Delivery Center (ISDC) organization.

“The Global Business Services center in Krakow is testimony to ABB’s long-term commitment to sustainably invest in Poland, contributing to local employment and societal development,” said Hannu Kasi, ABB Global Business Services Group Implementation Lead. “The new world-wide service organization will provide simplified, efficient and dedicated end-to-end global processes, thus supporting the growth of ABB’s businesses.”

ABB’s GBS network will have the agility of a start-up, with its own priorities and targets, while benefiting from the established industry leadership and best practices of ABB.

“The center will deliver high quality services for ABB, with optimized costs, making an important contribution to the company’s transformation under its Next Level strategy,” said Paweł Łojszczyk, Country Managing Director of ABB in Poland. “It will be a great place to work, and I am proud that ABB has decided to establish the GBC center in Krakow.”

About ABB
ABB (ABBN: SIX Swiss ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids serving customers in utilities, industry and transport & infrastructure globally. For more than four decades, ABB is writing the future of industrial digitalization. With more than 70 million devices connected through its installed base of more than 70,000 control systems across all customer segments, ABB is ideally positioned to benefit from the Energy and Fourth Industrial Revolution. With a heritage of more than 130 years, ABB operates in more than 100 countries with about 135,000 employees.

ABB in Poland employs about 4,200 people and generated revenues of more than 2.7 billion PLN in 2015. The company invests around 110 million PLN every year, and has 11 factories and 25 branch offices nationwide. These facilities serve the Polish market and export to countries all over the world. There are two important centers located in Krakow: an R&D center whose expertise includes electronics, robotics and solar energy – one of ABB’s seven R&D centers around the world – and the Polish Software Development Center providing software for ABB businesses.